littlemisscontent.tips

A Business Blog Focused On Success, Start-Ups, Social Media & Content Marketing

Tag: Customer Service

Are you using the same language as your customers?

Connecting with customers isn’t always easy if you’re not sure how, but you don’t have to be a brand builder or content marketer to learn that there’s one fool-proof way to make copy resonate with potential clients and that’s using the same language as them.

It’s simple really. People want to know 3 things: what your company is, what it does and who it serves. Cut out the fancy words, stop trying to over-complicate things in a bid to describe your value proposition like no other and instead always keep in mind that nothing will accelerate your brand more than speaking with clarity.

If you can implement this, you’re on your way up. Conversely, if you are reading this with a look of confusion or dismay on your face, it’s best you read on, as we’ll be teaching you 3 simple steps to learning your customers language.

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B2C Twitter Series: Why Customers Love Twitter For Customer Service

The customer isn’t always right. We all know that. Nevertheless, a good, helpful and effective customer service is an integral part of any successful business, big or small. Overlooking your customer’s needs and feedback is like signing up to fail. Instead you should always work on improving your customer service, ensuring that it is always as up-to-date as it needs to be to satisfy your clientele.

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B2C Twitter Series: Why Your Business Needs Twitter For Customer Service

Social media is the ideal B2C customer service platform for a variety of different reasons. Not only is it a popular choice with consumers themselves, it is also favourable with brands. Here’s why:

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